FAQs

Get Answers to Your Questions

Charleston Roofing and Exteriors seeks to make our business as transparent as possible. We always provide honest estimates and answers to all of your questions. We’ve put together a list of our customer’s most frequently asked questions and answers from our experts. Still have questions? Call now! We’re happy to answer any of your concerns so that you feel confident that you’re getting the best for your exteriors.

A: You can call our insurance experts at Charleston Roofing and Exteriors anytime. You can also start the process by calling your insurance agent. We’ve listed a few important numbers below:

State Farm: 1-877-485-6943
American Family: 1-888-26-0394
Allstate: 1-800-255-7828
Farmers: 1-855-287-2149
Farmers Mutual: 1-402-434-8300
Allied: 1-800-532-1436
Shelter: 1-800-743-5837
Safeco: 1-800-332-3226
Liberty Mutual: 1-888-398-8924
Nationwide: 1-877-669-6877
Buckeye: 1-937-778-5000
Auto Owners Insurance: 1-517-323-1200
EMC Insurance: 1-800-447-2295
Progressive Home Insurance: 1-800-776-4737
Farm Bureau: 1-866-399-3237
Travelers: 1-800-252-4633

Yes, we accept some credit cards, however you may be charged a small service fee for paying by credit. You can pay with no fees using cash or check.

Every project is different. We pride ourselves on working efficiently to repair or replace your roof as quickly as possible, so be sure to ask our contractors for an estimate on when your specific project will be complete. Our team will provide you with a phone call or email notice at least 2-3 days before we begin the project so that you can prepare as needed.We will be sure to let you know if we encounter any problems along the way that will set back your build.

No, these jobs require a different set of skills, so we hire experts in both trades. If you choose Charleston Roofing and Exteriors for both roofing and gutter repair or replacement, we make sure that your roof is completely finished before installing your gutters.

Yes. Please make sure that any valuables are stored safely and that pictures are taken down from the walls to prevent any damages from occurring while your roof is under construction. Please also be aware that debris could fall on your neighbor’s yard. We recommend alerting your neighbor’s before the roof repair begins, especially if their power lines are close to your roof. Our thorough crew will ensure that the entire area is cleaned completely and free of debris before they leave.

The build time depends on the size and steepness of your roof. Most of our roofing projects are completed in under 3 days, but you should still make sure that you’ve planned a clear timeline for your specific project. A roof under 3,000 square feet can usually be completed in one day.

Our shingles each have a limited lifetime warranty for a specified number of years. This can be anywhere from 15-60 years. Check our shingle styles page or call our experts to learn about the warranties for each shingle type.

Yes. Our crew is fully licensed, insured, and bonded. We are always able to answer any questions you have about the policies in place for your area. We do everything in our power to ensure no one gets hurt and that your property isn’t damaged. If anything does happen, you can rest assured that you won’t be held responsible for any costs associated with these accidents.

This underlayment is a man-made roof covering. The advantage of a product like our underlayment is that it can be exposed to the elements for 6 months, it resists wind effects during the exposure time, has walking traction and holds the fasteners to prevent slipping on the roof deck.

Wind Warranty coverage states the wind speed level to which shingles are exposed to high winds. Wind speeds which our asphalt shingles have been exposed to during certified testing procedures in certified testing laboratories are called the Wind Testing Levels. Please see the information for each of our shingle styles to learn for which wind speeds your shingles are under warranty.